A Day in the Life of a Group Operations Manager
Posted: November 16, 2023 | Written By: Sharmin Hossain | Category:
Jasmine Gray is a Group Operations Manager at the Your Life ABA clinic in Newport News, Virginia.
Q: What is your day-to-day role like as a Group Operations Manager at Your Life ABA?
I often feel our clinic is a vital part of our community’s village. It takes a village to raise a child, and I see my role as ensuring the smooth functioning of this village. This includes managing the day-to-day operations within the clinic and empowering our clinical team by ensuring they have the necessary resources available to serve our clients. I center my efforts on supporting our frontline teams across all clinics, with my goal always to enable their success.
Q: What are some of the different types of work you do with clients?
My primary role involves supervising our staff and providing them with the necessary support for their one-on-one interactions with clients. While my direct interactions with clients are limited, constant communication with caregivers as an operator is necessary to keep them informed regarding scheduling, organization updates, and center announcements. Occasionally, I will participate in caregiver collaboration meetings lead by our Board-Certified Behavioral Analysts’ (BCBAs) to ensure I understand each caregivers’ concerns and needs. I love learning from our BCBAs during these interactions, and hearing directly from our caregivers the life changing impacts our services have in our clients’ lives.
Q: What do you find most valuable about working at Your Life ABA?
Our center is not just about structured therapy, it is an environment where progress meets play. When I witness our therapists’ enthusiasm and the transformative experiences they create for our clients, it is heartening. We know how to infuse joy into our work, and that’s something I really value being a part of at my home center in Newport News, VA. Every team member genuinely cares about their work, and that's a source of immense pride for me. There isn't a single team member here who doesn't pour their heart into what they do.
Q: Do you have any favorite moments or memories with a student you could share?
One moment that stands out is during our daily circle time gathering. Typically, we start with a song and each client attempts to say their name. I noticed there was a client who’s been working hard to say their name. Oftentimes, they remain silent, and his technician will say it on their behalf. After I attended numerous circle times, one day, they managed to utter the first syllable. Hearing that “mmaa” sound for the first time was incredibly moving and rewarding. More recently, one of our clients graduated from services. Our ASUP, Kasey McGlothern went above and beyond to create a graduation celebration for our client including décor and graduation speeches from the client’s team. These are the memories with my team I cherish.
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